What is your cancellation policy?

We do not accept cancellations.

 What is your return policy?

 At ObyDezign, we’re committed to helping keep our customers and staff safe during this difficult time.

In efforts to help stop the spread of Covid 19 WE ARE NOT ACCEPTING ANY RETURNS, until further notice.

Please make sure that before you finalize your purchase, you have selected the correct sizes and colors of your items.

Please do not ship your items to our location with the intention to return the item and receive a refund. Items sent to our location will not be returned to the sender under any circumstance unless paid for by the sender.

 

Can I return or exchange a sale item?

We do not accept returns for sale items. ALL SALES ARE FINAL.

 

What is your exchange policy?

In effort to keep everyone safe during this difficult time,  Unfortunately Iccon is unable to accepting exchanges due to COVID 19 until further notice 

 

 What if I never received my item?

We are not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon request, we will confirm delivery to the address provided, date of delivery, tracking information and shipping carrier information for you to investigate. If an item was lost or stolen, it is your responsibility to file a claim with the shipping carrier to receive compensation for lost or stolen packages that are the fault of the shipping carrier.

 

What should I do if my item arrived defective?

 

How do I contact Customer Service?

Please email us at info@obydezign.com Please allow 48 hrs for a reply from staff member. Be sure to include all relevant information like your order number, style name, size and color so we can better assist you.

 

What payment options are available?

We accept PayPal and all major credit cards. Shoppay is also available. 

 

Do you ship internationally?

Not at this time.

Do you ship to Post Office Boxes?

Yes, we ship packages to PO Boxes.